How long does the polish last and is it peel-able?
Our polish is not peelable and can be removed with regular nail polish remover. Depending on your daily activities, our chip resistant polish can last anywhere between 4-7 days.
What is your return policy?
Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final and Nadalina Cosmetics reserves the right to refuse any returns at any time.
How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email firstname.lastname@example.org. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks.
I have not received my order confirmation, did my order go through?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team if you have not received your confirmation email after 24 hours of your purchase.
What do I do if I received my order but need assistance?
Please contact our Customer Service Team to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 10 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their packing slip.
How do I find out about upcoming launches and/or restocks?
New product and restock information will always be posted on our official Instagram account @nadalinacosmetics and be sure to subscribe to our newsletter to be the first to know.
When will my order ship?
Processing time for orders is 3-5 business days. Once shipped, United States delivery time is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS. You will receive shipping confirmation including a tracking number via email once your order is shipped. These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
I am an international customer; do I have to pay customs and taxes?
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
How are you water permeable?
For more information about how water permeates through the nail polish, please read our blog post by clicking here.
How do I make Wudu?
We suggest that when making wudu to rub your nails for a few seconds to ensure the water molecules run through.